Returns/Exchanges

Return & Refund Policy

We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Include proof of purchase or order confirmation

Items returned without prior approval will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

📧 support@hyangsun.shop

Once your return request is approved, we will provide you with detailed return instructions.
Please do not send items back without contacting us first.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 7 days of receipt so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Personalized or custom-made items

  • Perishable goods (such as food or plants)

  • Personal care products that have been opened or used

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to receive a replacement item is to return the original item for a refund and place a new order separately once your return is approved.

European Union Customers – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, in original condition, and include original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

  • Please note that banks or credit card providers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 support@hyangsun.shop